This Refund & Cancellation Policy (“Policy”) applies to all payments made to Akoaham Ventures LLP in connection with 4Bigha.com (“4Bigha”, “we”, “us”, “our”) — including subscription plans, listing fees, featured or add-on placements, lead-generation campaigns, and advisory or consulting engagements.
This Policy is incorporated into, and should be read together with, our Terms & Conditions. Capitalised terms not defined here carry the meaning given in the Terms & Conditions. Where the Terms & Conditions state that fees are non-refundable “save as expressly provided in the Refund & Cancellation Policy,” the exceptions (if any) applicable to your payment are set out below.
Unless expressly stated otherwise in this Policy or in a written agreement signed by an authorised partner of Akoaham Ventures LLP:
You may stop using a service or request closure of your account at any time by writing to contact@4bigha.com. However:
Where a listing or plan you have paid for is rejected by us before it is activated or published — for example, on verification, compliance or content grounds — and no part of the service has been availed, we will, at our discretion, either activate a compliant version of the listing, offer a credit note for use against another service, or process a refund of the amount paid for that specific listing. This discretion is exercised on a case-by-case basis and does not create an entitlement in any other circumstance.
Where your listing, account or service is suspended, delisted or terminated for breach of the Terms & Conditions — including provision of false or misleading information, fraud, misuse of the Platform, or non-payment — no refund will be made for any amount already paid, and any amount already forfeited or paid stands appropriated in full, without prejudice to our right to recover further losses.
Where we discontinue, withdraw or materially reduce a paid feature, service or listing format that you have already paid for, before the end of your subscribed term, your sole remedy is, at our discretion, one of the following:
This remedy does not apply where the discontinuation results from your breach of these Terms, from a change required by law or a regulator, or from circumstances of Force Majeure under the Terms & Conditions.
Amounts paid in advance for cost-per-lead (CPL) or similar lead-generation campaigns are non-refundable once the campaign has commenced, irrespective of the eventual conversion or outcome of any lead delivered. Where the same lead is generated for the same listing within thirty (30) days of the first unique lead, it will be treated as a duplicate and will not be charged again; in all other cases, each lead is treated as unique and chargeable. We reserve the right to determine, in our sole discretion, whether a lead qualifies as a duplicate.
Cancellation, rescheduling and refund terms for a paid advisory or consulting engagement are governed by the specific written engagement letter or proposal for that assignment, which prevails over this Policy to the extent of any conflict. Unless that engagement letter states otherwise:
Where a payment fails to complete but an amount has nonetheless been debited from your account, or where you have made a duplicate or excess payment due to a technical or gateway error, write to us at contact@4bigha.com with your transaction reference. We will verify the transaction with our payment gateway and, where the error is confirmed, refund only the failed, duplicate or excess amount.
Our payment reconciliation process operates on a best-effort basis. We do not guarantee the accuracy or timeliness of any refund reaching your card, UPI or bank account, as this depends on multiple parties, including your bank, the payment gateway, and prevailing banking and settlement cycles outside our control.
Where a refund is approved under this Policy, it will typically be processed within thirty (30) business days of approval, subject to Section 10. Refunds are made only to the original source of payment:
| Original payment method | Refund mode |
|---|---|
| Credit / debit card | Refunded to the same card used for the original transaction |
| UPI / net banking | Refunded to the same bank account or UPI ID used for the original transaction |
| Cheque | Refunded by cheque payable to the person or organisation named on the original cheque |
| NEFT / RTGS transfer | Refunded to the same remitting bank account |
We do not issue cash refunds under any circumstance, consistent with our prohibition on cash payments under the Terms & Conditions.
Without limiting the general position in Section 3, the following are, in particular, never refundable:
Where GST has been charged and remitted on a payment that is subsequently refunded, the refund will, to the extent permitted by applicable tax law, be adjusted for the GST component through a credit note or such other mechanism as is legally available to us. We are not liable for any tax consequence arising to you from a refund, credit note, or service credit issued under this Policy.
If you dispute a charge, you agree to first raise it with us at contact@4bigha.com before initiating a chargeback, dispute or reversal with your bank or card issuer. Filing a chargeback or reversal without first raising the dispute with us, or in respect of a service that has already been availed, is a breach of these Terms and may result in immediate suspension or termination of your account.
Where a chargeback is upheld by a bank or gateway for an amount corresponding to a service already delivered, we reserve the right to recover that amount from you, together with any fees or penalties levied on us by the payment gateway or bank as a result of the chargeback, in addition to any other remedy available in law.
Akoaham Ventures LLP may amend this Policy from time to time. Updated terms will be published here with a revised effective date and apply prospectively to payments made after that date, except where applicable law requires otherwise.
This Policy is governed by the laws of India, and any dispute relating to it is subject to the governing law, jurisdiction and dispute-resolution provisions of our Terms & Conditions, including the exclusive jurisdiction of the courts at Udaipur, Rajasthan and arbitration seated there.
For any refund or cancellation request, write to us with your registered email, transaction reference and reason for the request. We aim to acknowledge every request within a reasonable time and will communicate our decision in writing.